Frequently Asked Questions

Take a look at our most frequently asked question. Find out more information about Canavape® products, delivery, returns and vaping with CBD. If you can’t find an answer to your question please get in touch with us.

The best way to ingest CBD is through inhalation, as it enters the blood stream quickly, with fast-acting effects. If vaping isn’t your thing – don’t worry, a few drops of CBD oil under the tongue, capsules or edibles could be more suitable. For more information, read our blog on the best ways to take CBD oil.

Will it make me high?

None of our products contain THC, the psychoactive compound in cannabis so these CBD oils and E-Liquids won’t get you high! To ensure that our products are free of contamination, each Canavape and ECS product carries a third-party Certificate of Analysis.

Yes, CBD products are legal in the UK. However, products that contain THC are not legal. In 2018, the World Anti-Doping Agency declared CBD legal in professional sport, meaning that athletes can also now take full advantage of the benefits of CBD. It also doesn’t show up on drug tests and there is currently no legislation around driving while taking CBD.

Our rewards offer you fantastic discounts and exclusive offers. All you have to do to receive reward points is register for an account when you checkout or before you shop. Make sure you login when you checkout and we will add 5% loyalty points to your account for you to redeem on future purchases. For example: If you spend £100 then next time you shop on the Canavape® website you will have £5.00 worth of loyalty points to use. Or to look at it another way: If you spend £100 you will receive 50 points!

For even bigger and better offers than this you can become a VIP and subscribe to our mailing list by clicking here

If you would like to become a Canavape affiliate then please Click Here and complete our affiliate sign up form. Once approved we will be in touch to setup your pay-outs.

If you want to return an item, you must contact us on the day you receive your tracked parcel by emailing [email protected] and request to start a return request, stating clearly the reason why & including your order number. If your return request is warranted you will then be assigned a returns reference number so you can track your returns progress.

Items may be returned to us, unopened and in perfect condition, within 7 days of receipt. Unless damaged, items must be in resaleable condition. Items are to be returned at the expense of the customer, via a ‘signed for’ postal service, but if an item is faulty we may be able to refund the cost of your postage.

Yes, all electronic items are covered by a manufacturer’s warranty and are non-returnable once opened or unsealed in any way. A manufacturers warranty means that you, the customer can seek a replacement or repair directly from the manufacturer in the event of a device malfunction. Please take care in reading your devices manufacturers warranty along with its terms and conditions. Most manufacturers of electronic vape devices offer a 30 day warranty on the device and its parts.

Although research is on-going, there have been studies into CBD that show it can provide pain relief and anti-inflammatory benefits. It has also shown to be able to reduce seizures in people with epilepsy and multiple sclerosis and can reduce anxiety and stress in many people. Early studies show it could also have the capacity to effectively combat rapid cell growth.

You can freely add our vape additive products to E-Liquid that’s 50:50 Propylene Glycol and Vegetable Glycerin, shaking well afterwards. However, it’s not advised that you add vape additive to any liquid that doesn’t have a 50:50 PG/VG split, as it can cause cloudiness (known as fallout).

Some of our Canavape products contain terpenes – a plant derived substance that has a different make-up to the food flavours that are usually in e-liquids. When the two different liquids meet, it is possible that they could separate. Because of this, we advise that you use a new tank or separate device before vaping CBD.

We offer both tracked & untracked delivery services within the UK. Outside of the UK parcels are tracked. If a delivery option for you’re country is unavailable at checkout then it may be because we do not ship to the country.

UK Delivery:

We offer a wide range of delivery options at checkout within the UK including Express tracked delivery. We dispatch all orders with APC or Royal Mail giving you the choice of signed for or regular delivery. A no rush free delivery option is available on orders over £20.00 (UK mainland only).

Are you always at work and want to receive your order on a Saturday? Great, just select our Saturday delivery option which is with a door to door courier. Please note that whilst we always endeavour to handle orders as quickly as possible once dispatched we cannot be held responsible for delays in transit.

International Delivery:

Parcels are delivered with Royal Mail international Tracked or DHL Express. We offer flat rate international shipping to non EU countries & free international express delivery on orders over £200.00. We are not responsible for importation charges or duties which maybe payable upon importation into non EU countries. It is up to you, the customer to ensure the legality of CBD in your country before placing your order. Primo Botanics Limited is not responsible for the transit of you’re order once dispatched.

Canavape additives are high strength formulations for adding to your own e liquid that you may purchase in a shop elsewhere or to your own DIY E Liquid blend. Canavape additive is PG based so its ideal for adding to other products. Besides CBD and Cannabinoid vaping you can also add our high strength additives to cosmetic formulations & they are also regarded as generally safe for consumption!

Additives are available in different strengths and Cannabinoids. For example 600mg (6%) CBD additive, 1200mg (12%) CBD Additive & a 1:1 ratio CBG:CBD additive which is a mix of both CBG and CBD at an even quantity – 1000mg or 10%.

You can add Canavape high strength additives to any e liquid which has a 50:50 PG VG Ratio with ease. You can also add these additives to high PG e liquids & vape carts. You can add as much or as little as you like. If your using the 1200mg 12% CBD additive then adding 2ml to 8ml bottle of regular e liquid would result in a 240mg CBD E Liquid by total volume 10ml. Add to your bottle and shake well for one minute. Store at room temperature and out of light.

You can also add Canavape vape additives to higher VG E Liquids however we advise you do so with caution, or purchase a 50:50 PG/VG E Liquid instead. This is due to the chemical composition of cannabinoids and how they react to different densities and molecular makeups, especially VG! If you are adding Canavape additive to your DIY E Liquid then do so in the flavour stage whilst blending PG and before you add your VG. Finally, if you love citrus flavours then beware, its worth ensuring an additive blends well with your favourite flavour concentrate before you go all in. If in doubt please contact us.

Original quality & purity you can trust

Canavape is the original CBD brand launched in 2o14. We don’t cut corners, nor do we do cheap ingredients… so why should you?

We only produce and sell High Grade Cannabinoid products which contain what they say without the misleading strengths!

The cannabinoid profiles we formulate provide a true entourage experience in vape format. Vaping pure cannabinoids is the fastest way to get CBD into your system. When it comes to vaping refuse to compromise on quality! Vape Canavape®. Made & tested in an accredited laboratory using our pharmaceutical grade CBD, CBG & our propriety manufacturing process.

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