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Terms and Conditions

Welcome to Canavape.co.uk, the official online store for Canavape® – a registered trademark and trading name of AOHA Limited. These Terms & Conditions govern your use of our website and your purchase of any Canavape® CBD vape products, CBD oils, and associated items. By using our site or placing an order, you agree to these terms in full.

Overview

This website is operated by AOHA Limited (Company No. 14067897), trading as Canavape®. The terms "we", "us", and "our" refer to Canavape.co.uk. We reserve the right to update these terms at any time. Your continued use of the site constitutes acceptance of any changes.

1. CBD Products & Legal Use Disclaimer

All products sold on Canavape.co.uk – including but not limited to CBD vape liquids, CBD e-liquids, CBD oils, and vape cartridges – are compliant with UK law. Our products are not intended for use where prohibited. It is your responsibility to ensure the legality of cannabinoid-based products in your local jurisdiction.

We do not make any medical claims. Our products are not intended to diagnose, treat, cure, or prevent any disease or condition.

2. Product Potency & Testing Tolerances

We maintain high standards for all cannabinoid formulations. Due to the nature of plant-derived compounds and analytical testing variances, the potency of CBD and other cannabinoids in our products may vary.

  • Vape products: ±20% of stated cannabinoid content
  • Food and supplement products: ±15% of stated cannabinoid content

This tolerance is consistent with industry norms and does not affect product quality or compliance.

3. International Orders, Customs & Legal Risk

We offer international shipping where permitted. However, by ordering from outside the UK, you acknowledge the following:

  • You are solely responsible for ensuring CBD or full spectrum products are legal to import.
  • Once an order is dispatched, it is final and non-refundable.
  • We cannot accept liability for customs delays, seizures, or refusals.
  • We are unable to intervene or communicate with customs authorities in your country.
  • If a parcel is held or destroyed, this is at your risk. No refund or replacement will be offered.

Refer to our Shipping Policy for more information.

4. Order Acceptance & Right to Refuse

We reserve the right to cancel any order at our sole discretion without reason. This includes, but is not limited to:

  • Suspected misuse or resale
  • Research-based purchases
  • Orders placed from regions or individuals deemed high risk

If an order is cancelled before dispatch, a full refund will be issued. We are never obliged to fulfill an order, even after payment.

5. Returns, Refunds & Complaints

Returns are governed by our Returns Policy, which forms part of these Terms.

  • We accept returns of unopened items within 14 days of order date, subject to conditions.
  • Opened or used consumable products cannot be returned under any circumstances.
  • Shipping fees are non-refundable.
  • International orders are non-refundable once dispatched.

Important: We do not handle returns, complaints, or order issues via our website chat system. Our live chat is managed by a real human (not AI) and is not able to assist with returns. For all return-related matters, contact info@canavape.co.uk.

6. Liability & Indemnification

All products are used at your own risk. We do not guarantee uninterrupted access to the website or that any part of the service will be error-free. Under no circumstances shall Canavape®, AOHA Limited, or its directors and affiliates be held liable for any direct, indirect, or consequential loss or damage arising from use of our products or website.

By using this website and placing an order, you agree to indemnify, defend, and hold harmless AOHA Limited against any legal claims or liabilities resulting from your breach of these terms or your misuse of our products.

7. Age Restrictions & Lawful Use

You must be 18 or older to purchase from Canavape.co.uk. By using this site, you confirm you are of legal age and that the purchase and use of CBD products is legal in your country. Misuse of our products or website is strictly prohibited.

8. Rewards, Offers & Subscription Services

  • By joining Canavape Rewards, you accept its separate terms and limitations.
  • Subscription products automatically renew unless cancelled before your renewal date.

9. Intellectual Property

Canavape®, ECS®, Gold Drops®, High Grade Cannabinoids®, Delta9® & Medivapour® are trademarks owned by AOHA Limited. Any reproduction, imitation, or misuse of our names, content, or packaging will result in legal action.

10. Privacy & Personal Data

By using this website, you agree to our Privacy Policy, which outlines how we collect, use, and store your personal data in accordance with UK GDPR.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be handled exclusively within this jurisdiction.

Start Your Canavape Journey

Explore our full range of lab-tested, legal CBD vape products, CBD oils, and more at Canavape.co.uk.

For questions, please email info@canavape.co.uk. AOHA Limited, 8 Church Green E, Redditch, B98 8BP, United Kingdom.